Shipping, Returns & Refunds Policy

This policy applies to Marketplace and Shop America orders. Every checkout or approved quote must clearly state the applicable shipping method, estimated timing, cancellation point, return eligibility, and included or excluded charges.

Products may differ significantly: artisan-made, made-to-order, clearance, limited-quantity, specially sourced, service-based, or ordinary inventory. The product page, approved quote, and checkout terms for the specific order control over a general description where they are more specific and lawful.

A customer may cancel a sourcing request for a full refund before a shopper, seller, or SBG purchases the item or makes a nonrecoverable commitment. After purchase or commitment, cancellation is handled under the item’s return terms and any disclosed nonrecoverable cost.

SBG will not impose an undisclosed sourcing or cancellation fee. A payment authorization that has not been captured will be released when a request is cancelled or expires.

Delivery windows are estimates unless SBG expressly guarantees a date in writing. International shipments may be delayed by sourcing, seller lead time, consolidation, inspection, carriers, weather, customs, documentation, duties, or destination delivery conditions.

When SBG cannot ship within the promised period, SBG will provide any delay-consent or refund option required by applicable law.

The checkout or approved quote should identify known included charges. Destination duties, taxes, inspection charges, brokerage, or import permits may remain the customer’s responsibility when clearly disclosed. SBG may cancel an order that cannot be shipped or imported lawfully.

Customers should inspect packages promptly and report visible damage, loss, tampering, missing items, or an incorrect product within 72 hours of delivery when reasonably possible. Customers should preserve packaging, photographs, labels, and delivery records. SBG may require this evidence to investigate with a seller, shopper, carrier, insurer, or payment provider. Mandatory legal remedies are not lost solely because a report was made after 72 hours.

Unless a product page or approved quote states a different lawful rule, an eligible standard-inventory return must be requested within 14 calendar days after delivery and shipped within 7 calendar days after return authorization. The item must be unused, unaltered, and returned with its original packaging and included parts.

Clearance, final-sale, personalized, made-to-order, hygiene-sensitive, perishable, limited-quantity, or specially sourced products are generally not returnable for change of mind when that restriction is disclosed before payment. A restriction does not eliminate non-waivable remedies for materially misdescribed, incorrect, unsafe, damaged, or defective goods.

A customer must receive return instructions before sending an item. Unauthorized or misdirected returns may be delayed or refused where permitted by law.

Approved refunds are issued to the original payment method, ordinarily within 10 business days after approval or inspection. The customer’s bank or payment provider may require additional processing time.

For a customer-choice return, original shipping, return shipping, duties, and completed sourcing services may be non-refundable when disclosed and lawful. If SBG, a seller, or an approved shopper supplied a materially incorrect, damaged, unsafe, or materially misdescribed item, SBG will provide the remedy required by applicable law and the order terms.

SBG will maintain records that allocate a refund to the correct Marketplace or Shop America order lines even when the customer used one unified checkout.

Additional carrier, storage, return, customs, or reshipment costs caused by an incorrect address, unavailable recipient, refused lawful delivery, or missing customer documentation may be charged or deducted from a refund when previously disclosed and permitted by law.

Shipping, cancellation, return, or refund questions may be sent to info@stylebridgeglobal.com. Include the request or order reference and do not email complete payment-card or government-identification numbers.